1.1. We must receive payment for the whole price of the order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods.
1.2 We will send you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance
1.3 Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order.
1.4 Non acceptance of an order may be a result of one of the following;
• The product you ordered being unavailable from stock
• The identification of a product or pricing error
• Our inability to obtain authorisation for your payment
2.1 We reserve the right to vary our prices, product descriptions and website content whenever necessary.
2.2 Images are for illustration purposes only and products may occasionally vary in size, shape or colour.
2.3 All copyright, trademarks and other intellectual property rights in materials remain the property of the relevant organisation or brand.
2.4 Any re-use or copying of the material is strictly prohibited.
ORDERING AND AVAILABILITY
3.1 There is no minimum order value
3.2 Products are sometimes out of stock and cannot guarantee 100% stock availability at all times.
3.3 Orders that contain items that are out of stock at the time of order will be sent out without those items. In this instance, we will cancel the part of the order that we cannot immediately fulfil and issue the appropriate partial refund onto the account used to make the purchase.
3.4 If we do not have all or enough of the product that you require, Customer Service can provide an update on availability and forecasted shipping dates.
3.5 If you require a significant volume of a product(s), we do offer a direct import service. Contact Customer Service to discuss your requirements.
PRICES & PAYMENT
4.1 Prices displayed do not include delivery costs. For delivery information please refer to the delivery Information.
4.2 Payment is taken at the point of checking out, we do not offer Credit Accounts at present. Payment can be made with major credit, debit cards via PayPal.
5.1 We ship inside the UK mainland, highlands, offshore islands & Northern Ireland.
5.2 Delivery times are not binding.
6.1 Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver.
6.2 Goods do not come with any warranty or guarantee whatsoever other than implied by law for business to consumer sales.
6.3 Orders can consist of more than one box or pallet. Ensure you check the delivery note and sign for the correct amount.
6.4 Any external signs of damage caused in transit must be noted on the delivery note and reported to customer services immediately. If you suspect significant damage has been caused, do not accept the delivery.
7.1 We do not accept returns of unwanted or non-faulty items.
7.2 Any shortages or damages must be reported to our customer service team within 5 working days via email. All claims shall be waived and absolutely barred if they fall outside this timescale.
7.3 Faulty goods may need to be returned to us, along with a returns form, for inspection. Any returns are at your own cost and you will be responsible for the handling and shipping of the contents of your return.
7.4 On receipt of returned goods, we will inspect the products. If liability is accepted we will refund you for the cost of the goods and the return postage costs. Liability will never exceed the value of the goods.
AMENDING OR CANCELLING AN ORDER
8.1 Orders received by us are processed immediately. We regret that, once you have placed your order, we cannot cancel or amend it unless under extreme circumstances. Any changes or cancellations will incur an administration charge.